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MCTV

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Jobs by MCTV

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MCTV Massillon, OH, USA
Full time 0
Reports to: Installation and Repair Supervisor Department: Installation and Repair Location: Massillon, Ohio Type of Position: Full-time Hours: Evenings and Weekends, 1PM to 10PM Compensation: based on experience and skill level Posting Period: through September 1, 2017 Description Responsible for installation and repair of all services including Internet, TV and phone. The I/R Technician must be able troubleshoot technical issues related to all services. The work for this position may be scheduled appointments, on-going tasks, or unplanned. Essential Duties and Responsibilities In this role, the Installation & Repair Technician (I/R Technician) has primary responsibility to: Perform installations for converters, high speed data and digital telephone Perform disconnects, reconnects, theft checks, traps and audits Understand and communicate the function of RF wire routing, telephone wire routing, RG and twisted pair wiring, converters, remote controls, digital telephone MTAs and high-speed data modems Follow proper procedure for installation from internal/external house to tap troubleshooting company and customer equipment from tap to home Reading and understanding maps and RF layout Willingness to learn additional skills and work with Plant Maintenance to locate and repair fiber breaks, distribution and signal problems The Installation & Repair Technician must successfully utilize the following tools/equipment in order to complete their responsibilities: Basic tools such as hammer, saw, screwdriver and pliers, drills, saws, impact drivers Meters, PCs, Tablets, cell/smart phone other testing equipment Physical requirements - Carry and setup ladder, Lift 80+ pounds, be able to work at heights of 30+ feet, perform duties outdoors in any type of weather, working in tight spaces with various temperatures (crawl space, attic, etc.) Must have a valid drivers license Must successfully complete background check and drug test High School Diploma or GED required Previous cable/telecommunications or related experience preferred Demonstrated knowledge of using meters and testing equipment is preferred Previous experience and willingness to learn a variety of telecommunications processes is preferred Ability to multi-task with a variety of systems, tools, customers and co-workers Excellent verbal communication with customers and co-workers Qualifications Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter and resume to (see below) (please include job title in your email), or to the following address MCTV PO Box 1000 Massillon, Ohio 44648-1000
MCTV Massillon, OH, USA
Full time 1
Reports to: Installation and Dispatch Manager Department: Installation and Repair Location: Massillon, Ohio Type of Position: Full-time Hours: M-F 10 am - 7 pm Compensation: Hourly (based on experience) Posting Period: until filled Description Responsible for daily routing of work orders and service calls ensuring the Installation and Repair Technician and Safeguard Technician routes are meeting company commitment to customers. Essential Duties and Responsibilities In this role, the Dispatcher has primary responsibility for: Completing, cancelling or re-assigning work assignments for I/R Technicians and Safeguard Operations Building and editing work orders Informing management of potential scheduling issues Supporting internal and external customers via phone Supporting escalated requests from the Call Center Communicating any tasks or referrals with the I/R Tech in the designated area Contacting customers to confirm appointments Identifying unnecessary service calls related to known issues and takes appropriate action Analyzing network connectivity Analyzing signal levels The Dispatcher must successfully utilize the following tools/equipment in order to complete their responsibilities: Workforce Management System Telephone Billing System Various custom and off the shelf software systems Qualifications Must submit to successfully complete background check and drug test High School Diploma or GED required Previous experience using various types of PC software and hardware is required Previous experience in Customer Service is required Previous experience dispatching personnel in a high-volume environment preferred Previous cable/telecommunications or related experience preferred Previous experience and willingness to learn a variety of computer programs Ability to multi-task with a variety of systems, tools, customers and co-workers Excellent verbal communication skills Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter and resume (see below) (please include job title in your email), or to the following address.