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Customer Service Representative

  • Kelly Services
  • Gilbert, MN 55741, United States
  • Aug 21, 2017
ID: 5913517 VIEWS: 839 Contractor Customer Service

Job Description

Customer Care Representative I / Gilbert, MN

 

Kelly Services is currently seeking a Customer Care Representative I for one of our top Insurance clients in Gilbert, MN!

 

As a Customer Care Representative placed with Kelly Services, you will process enrollment applications. Our client’s fast-paced, team-oriented environment is the perfect place to take your career to the next level.

 

Additional responsibilities include:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.

Job Requirements SUMMARY:

  • Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
  • Must pass the appropriate pre-employment test battery.

MAJOR JOB DUTIES AND RESPONSIBILITIES:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

EDUCATION/EXPERIENCE:

Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Highlights:

  • $13.75 per hour pay rate
  • First shift hours
  • Long term opportunity

 

Why Kelly?

  • As a Kelly Services candidate you will have access to numerous perks, including:
  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group- rate insurance options available immediately upon hire*

 

Apply Today!

*Available for purchase and administered by a designated third-party vendor


Job Requirements:

EDUCATION/EXPERIENCE:

Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Highlights:

  • $13.75 per hour pay rate
  • First shift hours
  • Long term opportunity


ABOUT Kelly Services


Kelly Services is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provides employment to more than half a million people annually.
 

Welcome to Kelly®

Kelly Services is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provides employment to more than half a million people annually.
 

Kelly Services founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe—in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide. View our latest Innovations infographic to learn how Kelly has become a workforce solutions leader.

Kelly Services, Inc. (NASDAQ: KELYAKELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provided employment to approximately 555,000 employees in 2014.  Revenue in 2014 was $5.6 billion. Visit kellyservices.com.


Every 70 seconds, Kelly puts a new Light Industrial Professional to work!!


Why Kelly?

​At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group- rate insurance options available immediately upon hire*


View All Jobs at Kelly Services




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