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Customer Service Representative | West Des Moines | Part-Time |Base +

  • MassMarkets
  • Cumming, IA 50061, USA
  • Sep 08, 2017
ID: 8015893 VIEWS: 3 Full time Customer Service

Job Description

OVERVIEW:

RAISE THE BAR

Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource. Fill out our quick and easy online application and take the first step towards an exciting career with Mass Markets. Come grow with us!

  • Competitive Base Pay and Bonus
  • Regular Scheduled Pay Increases
  • Daily Contests and Incentives
  • Medical Benefits Available After 30 Days
  • Full Medical, Dental & Vision Benefits
  • Employee Stock Contract After 1 Year
  • IRA Options


  • Paid Time Off and Paid Holidays
  • Advancement Opportunity
  • Positive Team Environment
  • Great Facilities and Fun Work Atmosphere
  • Monthly Events and Recognition
  • Access To Company Perks Site
  • Life Insurance


RESPONSIBILITIES:

In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team our customer care representatives are responsible for the following tasks.

  • Listen to and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade customers
  • Explain and position products and process when interacting with customers
  • Appropriately escalate customer dissatisfaction
  • Ensure first call resolution through problems solving and effective call handling

QUALIFICATIONS:

Mass Markets provides all new employees with a paid world class training. Qualified candidates will be willing to learn new products, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or phone based roles is a plus but not required. Other job requirements are:

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Must have the ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast paced environment
  • Highly reliable
  • Minimum 18 years of age
  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.


ABOUT US

As an Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

On October 1st, 2015, TMone s original founder Anthony Marlowe bought back 100% of TMone, LLC from Enhanced Resource Centers (ERC) and rebranded it Mass Markets to reflect the XaaS vision of the company. Mr. Marlowe started on the phones as a telesales agent for a major Fortune 500 telecommunications company, and turned it into a colorful career. Mass Markets holding company is Marlowe Companies Inc. (MCI, LC), which is a wholly owned Iowa City Capital Partners, LC company. Mass Markets is redefining how cloud-based technology and business process outsourcing meet.

Specifically, Mass Markets is a unique provider of Anything-as-a-Service (XaaS) solutions, and an aggressive mid-market Business Process Outsourcing (BPO) firm with the technological capabilities of the \"big box aka Global BPO's\". Our clients benefit from direct interaction with highly tenured and experienced industry veterans that have successfully serviced a number of the fortune 500 companies. Our sophisticated, innovative, and Managed Service Platform Products (MSPP) solutions are levered to translate client's requirements into operational excellence. Our USA-based facilities and robust information technology capabilities integrate seamlessly with B2B and B2C customer life cycles. We are sales and service experts that thrive on being the top performer for our clients.

Front and back office BPO resource groups all come with battle-tested leadership experience that is unmatched across the highly competitive landscape we operate within. Mass Markets' BPO customers utilize our Infrastructure and Big Database-as-a-Service (BDBaaS) at no additional cost. Mass Markets also uniquely offers Education Software-as-a-Service (ESaaS) models including role-play and immersive simulation training solutions for each engagement where appropriate. Mass Markets enables our clients to tailor different expense models to their exact needs. These include subscription-based, usage-based, per hour, per contact, and market determined pricing for communication services, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) offerings.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

Overall, Mass Markets excels at customizing scalable solutions to meet our client's strategic objectives through the development of long term partnerships.

Associated topics: call center representative, clerk, coordinator, customer care, customer care associate, customer care specialist, customer service representative, platform support, service specialist, system support

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