Student Financial Services Counselor (#S1325PO)
Position Overview: The Office of Student Financial Services (SFS) is seeking an SFS Counselor to provide exceptional customer service to students, parents and the campus community regarding all aspects of student finances. Determine student financial aid eligibility and generate aid packages in compliance with established federal, state, and institutional guidelines. Communicate with students and parents to address questions about educational expenses and explain potential options and required actions. Assist with inquiries about UVM bills and provide information regarding potential resources for account settlement. Participate in the awarding of scholarships, including assisting with selection of recipients and maintenance of scholarship funds. As a member of the SFS Team, analyze complex situations, problem solve, adapt to change, and understand the joint needs of the Customer Service unit as well as the SFS office as a whole. This position reports to the Customer Service Supervisor.
Minimum Requirements: Bachelor's degree in business/accounting or related field and two to three years related experience required. Demonstrated commitment to exceptional customer service and two years customer service experience in financial aid or in the financial services industry required. Desktop application and office automation skills required. Verbal and written communication skills required including the ability to effectively communicate through difficult and emotional interactions with students and parents regarding personal financial challenges. Ability to develop and deliver presentations. Ability to function in fast-paced environment using time management and organizational capabilities. Familiarity with IRS documentation, previous employment in a higher education setting, and experience with student information systems highly desirable.
The University of Vermont is an Equal Opportunity/Affirmative Action Employer. Applications, from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.
Category: Finance , Keywords: Financial Counselor
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