. A Day in the Life The Major Incident Operator (MIO) in IT Operations is responsible for managing and resolving critical IT... ITSM processes (Incident, Problem, Change, CMDB, Knowledge Management), and using ServiceNow to review metrics, audit...
. A Day in the Life The Major Incident Operator (MIO) in IT Operations is responsible for managing and resolving critical IT... ITSM processes (Incident, Problem, Change, CMDB, Knowledge Management), and using ServiceNow to review metrics, audit...