in supervising and managing the Service Desk team to perform day-to-day operational support and project implementations..., processes, and procedures to optimize overall Service Desk operations. Plan and optimise automation workflows using existing...
and strong troubleshooting skill, etc.) Knowledgeable on multiple IT disciplines (i.e. IT Service Management, IT Operation & Support... management, security scanning, vulnerability risk assessments and implement mitigation measures. Provide helpdesk support...
first-line technical support to students and staff laptops & ICT equipment at WIS To oversee help desk operations... Development Goals. Courage, compassion and service beyond the classroom define our students. We have a reputation for academic...
and Service). We have a strong focus on pastoral care to support the whole development of young people.... leave. Role Summary To manage and provide first-line technical support to students and staff laptops & ICT equipment...