providing 1st and 2nd line support. Strong knowledge of Windows, SharePoint, Office 365, Teams, Azure, Entra, Intune, iOS... and efficiency delivering expert-level technical support and incident resolution across first and second-line operations, ensuring...
internal Mastercard and external stakeholders to implement technical networking activities Provide 1st, 2nd, and 3rd level... support for interruptions to IT services, communicating with internal and external parties, investigating issues...