around automation of development, testing and production delivery for the client's platforms. The candidate will provide hands... and adoption strategy incorporating current industry practices and technologies Engineer internal tooling to implement automation...
(Cloud Architect, Data Engineer). CCAS vendor certifications (Genesys, Five9, NICE). Familiarity with AIdriven automation..., enabling features like Agent Assist, call summarization, and AIdriven automation. Operational Support Provide proactive...
: Track and analyze key CS metrics (net promoter score, average response time, issue resolution rate, seller churn, buyer... improvements. Knowledge Base & Automation: Overhaul our help desk portal-curate a comprehensive knowledge base (FAQs, how-to guides...
knowledge is a plus. Baseline C# and .NET SQL (SQL Server) API integration and implementation Unit tests Plus Test automation.... In This Role You'll Coordinate with product owner to balance functional and technical work Support the product architect and the...
or junior architect roles. Experience with multi-cloud environments (AWS, Azure, Google Cloud). Proficiency in Java, .NET...-on development and practical solution design. The ideal candidate will have robust experience in Java and/or .NET, and Python...
frameworks, ensuring compliance with global regulatory standards Lead large-scale automation initiatives for infrastructure... provisioning and management processes Architect and implement sophisticated multi-cloud and hybrid cloud solutions to support...
frameworks, ensuring compliance with global regulatory standards Lead large-scale automation initiatives for infrastructure... provisioning and management processes Architect and implement sophisticated multi-cloud and hybrid cloud solutions to support...
and modernization of engineering capabilities around automation of development, testing and production delivery for TP ICAPs platforms... internal tooling to implement automation in software development, testing and production delivery Reduce manual overhead...
frameworks, ensuring compliance with global regulatory standards Lead large-scale automation initiatives for infrastructure... provisioning and management processes Architect and implement sophisticated multi-cloud and hybrid cloud solutions to support...
of engineering capabilities around automation of development, testing and production delivery for the client's platforms. The... internal tooling to implement automation in software development, testing and production delivery Reduce manual overhead...
knowledge bases, enabling features like Agent Assist, call summarization, and AI-driven automation. Operational Support.... Skilled in Speech-to-Text and Text-to-Speech services (Nuance, Google, Amazon). Proficient in Java, JavaScript, .NET, C...
of engineering capabilities around automation of development, testing and production delivery for the client's platforms. The... Engineer internal tooling to implement automation in software development, testing and production delivery Reduce manual...
of engineering capabilities around automation of development, testing and production delivery for the client's platforms. The... Engineer internal tooling to implement automation in software development, testing and production delivery Reduce manual...