improvement of our incident responses. Service Level Management – support the Service Managers in delivering FNZ services... issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure...
or similar IT Service Management systems. Not ready to apply just yet, or have a few questions? Please email Kat.Falepau@arup.... The Project Technology and Service (PTS) Team: Driving Innovation and Excellence, PTS are a cornerstone of Arup's global...
standards Define acceptance criteria and traceability to controls Support UAT production validation and change management...: Digital : Amazon Web Service(AWS) Cloud Computing~Digital : Python for Data Science~MySQL Experience: 6-8 years Skills...
management to ensure consistency, and delivery according to established SLA Responsible for all Business Acceptance Test (BAT... and change management for initiatives relating to applications owned / managed Review requirements specifications and technical...
International Banking and Insurance (U.S. and Caribbean) - Corporate Support business and products Wealth Management business... to have Experience in RBC IT systems and service platforms (e.g. Core, Confluence, ServiceNow, Access Manager). Open to learn...
most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service... and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING...
The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing... for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada...
Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management Additional... initiatives in support of RBCs ambitious objectives to strengthen operational excellence, technology management, and cyber/risk...
for service centers and enterprise partners What do you need to succeed? Must Haves: Minimum of 5 years in IT infrastructure..., fostering a culture of learning and growth Career Growth: Access to Senior Management visibility, leadership development...
Development of tools and analytics in the actuarial context Financial risk management, including the metrics and models used... and strong organizational and priority management skills Demonstrated ability to learn and succeed in a fast-paced, high-pressure environment...
and policies in a complex and evolving environment using multiple sources 15% - Project Management: knowledge of service...-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches...
OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency. General Skills... program and service delivery requirements in support of the development and/or acquisition of client applications Leads the...
. Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery..., aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems...
IT operations user. Ensure that any solutions built align with the Audit, IT Service Desk, IT Support, and IT Change... Management requirements. Document system processes, high-level system workflows, and identify the core functional requirements...
management Responsibilities: Facilitate onboarding processes and business operations, including: Ensure client... of required service schedules, coordination with internal support teams to support technical integration and provide Go-Live support...
(i.e. EHR). Must haves: 7+ years in requirements gathering 7+ years in stakeholder management 7+ years in system analysis... analysis practice within the project. Desired Skills: Knowledge and understanding of Information Management principles...
to demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management... research and develop personas to understand user needs, and create journey maps to improve service delivery and customer...
multiple sources 15% - Project Management: knowledge of service delivery management, portfolio, and program and project... improvements through alternative and cost effective service delivery approaches. Leads and conducts business analysis at varying...
on the KYC information collected by the Analyst, and detailed tracking of each client outreach and results/responses from the... client, and provide regular project updates to the Team Leader and stakeholders. Coaching of the Analyst to ensure thorough...
Description : Major Responsibilities Create and execute sales and service activity plans. Manage member life-cycle... tasks, including scheduling and eventually leading calls. Own all account management conversations with secondary account...