on first contact by the L1 Epic Service Desk. • Facilitate escalations to leadership as needed. • Provide first call resolution... for scripted issues. • Provide and maintain reporting for all L1 Epic Service Desk tickets and MyChart • Search historical service...
on first contact by the L1 Epic Service Desk. • Facilitate escalations to leadership as needed. • Provide first call resolution... for scripted issues. • Provide and maintain reporting for all L1 Epic Service Desk tickets and MyChart • Search historical service...