and track key CS metrics (e.g., CSAT, response and resolution times, NPS for service, contact rate, QA scores, escalation rate...) for live chat, email support, automation, and reporting. Proven ability to design, document, and improve processes...
methodologies (Agile, Scrum, etc.). Drive automation, code quality, and testing best practices. Stakeholder Collaboration Work... closely with Product Management, QA, and Operations to align engineering efforts with business goals. Communicate project...
Conduct root cause analysis and drive remediation initiatives as needed. Oversee audit engagements and QA assessment, provide... and support reporting related projects including system upgrades, automation initiatives and process optimization. Implement...
will interact closely with multiple IT teams and business analysts, as well as QA teams and other technical groups and resources... around automation and digital transformation Qualifications About You: 3+ years of IT experience in design and development of enterprise...
tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results... for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict...
Automation Assist in executing automated tests and work with the Web Dev Team lead QA to integrate automation into the testing... field. Relevant QA certifications (e.g., ISTQB) and any certifications in test automation tools are a plus. Minimum of 3...
, implement, and maintain secure, scalable CI/CD pipelines and infrastructure automation. Work directly with Scrum Teams... project-specific DevOps tools and environments. Collaborate with developers, QA, and platform teams to ensure smooth...
overview, brand tone, data compliance, UTM tagging. Sprint #2 - Campaign Craft: Segmentation, copywriting, creative review, QA... checklist. Sprint #3 - Automation & Handover: Welcome/re-engagement flows, analytics, and full staff-run simulation. Tools...
. Maintain the quality standards of the application platform, ensuring robust QA and code review processes are in place.... Establish and adhere to DevSecOps practices to maximize automation and continuous delivery practices, including comprehensive...
performance, scalability, and security. Collaborate with solution architects, business analysts, QA, and DevOps teams to deliver.... Background in DevOps practices or automation frameworks. Certification in Java, AWS, or related technologies is an advantage....
(e.g., JIRA). Collaborate with QA leads, developers, and analysts to validate new features, enhancements, and bug fixes... of QA documentation and knowledge bases. Help monitor application performance and user feedback post-deployment Requirements...
and internal testing of integration components Document interface contracts, deployment steps, and known issues Work with QA... Endpoints, Azure Firewall) Proficiency in scripting languages and DevOps automation (Azure DevOps) Desirable Skills Familiarity...
. Reduce business costs through innovation and automation. Working knowledge of Automated QA, QMS, ML, AI & RPA practices... and analytics to identify trends, gaps, and improvement opportunities Create & implement robust QA framework including measurement...
. If this sounds like you, then we'd love to talk! About The Role We are seeking a highly skilled Software QA Engineer... with strong experience in mobile test automation and API testing. The ideal candidate will be responsible for designing, developing...
sprint planning, technical backlog grooming and design review sessions. Collaborate with QA, Enterprise Tools Administrators... and Automation: Implement and manage CI/CD pipelines using Azure DevOps and GitHub. Automate testing, deployment, and monitoring...
. We're seeking a CRM Specialist (Klaviyo) to own email automation, campaign execution, and data optimization for a fast...). Execute weekly campaigns with pixel-perfect QA and on-time launches. Segment and maintain subscriber lists to maximize...
process inefficiencies and propose automation or process enhancements in QA workflows. Ensure seamless integration of Business... Documents (FRD), and User Stories for development and QA teams. Collaboration with QA for Testable Requirements Ensure...
Assurance Engineer with deep expertise in QA automation and Playwright to join our Platform Quality organization. In this role... and guide automation priorities. Mentor and coach QA engineers in automation best practices, test design, and effective use...
such as CSAT, AHT, and FCR. Familiarity with AI-driven tools, automation, and analytics is a big plus, as you'll help integrate... excellence goals. Support the adoption of AI and automation tools in the contact center environment. Partner with and support the...
solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth... and ensure code functionality within the dev environment before deployment to QA. Design and develop integrations...