in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa... in the community. Job Description Job Purpose and Role As a Quality Leader in a global, multi-geo Business Process...
Quality Assurance & Monitoring Develop and implement quality frameworks for transactional processes. Conduct regular.... Drive automation and digital tools adoption to enhance transactional quality. Training & Development Design and deliver...
in the community. Job Description The Group Manager – Transaction Quality will lead the Voice Quality function... in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa...
Quality Manager and have worked in the BPO/Contact Centre sector. You will have passion for continuous improvement...Why work for Foundever? Are you an experiences Quality Manager to iundertake a new role in Cape Town? At Foundever...
YOU HAVE… 3+ years in a Client facing role (Ops manager) 3+ years knowledge of BPO, Staffing, Tech, or other Business Service... and doing so with the highest level of quality. You will help foster a healthy working environment for our team members...
in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa... in the community. Job Description The Manager – Operations is responsible for overseeing day-to-day operations, ensuring...
Why work for Foundever? Are you an experienced Contact Centre Quality Manager? We are looking for an experienced... Learning Manager to undertake a new role at our in Cape Town. At Foundever, you will find our contact centre jobs surprising...
’ experience as an Operations Manager within the BPO sector. Proven experience in management of a contact center Experience... for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications 2/3 Years...
in the community. Job Description Job Title: ETQA Manager Department: Academic Quality and Compliance Reporting... in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa...
Strategic Leadership Own end-to-end delivery of BPO insurance service operations. Develop and execute operational..., Team Leaders, and support functions. Operational Performance Drive achievement of SLAs, including productivity, quality...
to improve quality and productivity. Qualifications: Matric Minimum 2 Year Experience as Team Leader within BPO... for this process based on business need. Role/Responsibility: Manage teams and ensure quality and productivity targets...
and doing so with the highest level of quality. You will help foster a healthy working environment for our team members... Management Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building. Supervise...
is responsible for producing high-quality thought leadership content that supports B2B marketing and revenue growth. This role..., BPO, or BPaaS FinTech or Big 4 public accounting Investment Banking or AI/ML-driven technology products Previous...
12 years education) and solid BPO Team Leader/Assistant Manager experience and can juggle call flows, compliance audits... management, and solve customer escalations with finesse and confidence. 23 years of team leadership experience in a BPO...