customers through standard processes, troubleshooting steps, or basic product support. Accurately detail customer interactions... of experience in customer service or support (BPO, SaaS, e-commerce, or similar industries preferred). Strong written and verbal...
-ins and quarterly business reviews (QBRs) for smaller accounts or as assigned. Capture customer feedback and product requests...; partner with Product and Engineering to prioritize impactful improvements. Track and report on core customer success...
capacity, lead an internal team, serve as the voice of the customer to executives across the business, work with product... leader will be expected to connect the dots across business targets, user flows and experiences, tools/infrastructure...
About Lennor Group As a proud Filipino company, we are committed to providing world-class business and workforce..., and we're currently hiring! Industry: Software/SaaS Salary Range: Open Salary Work Setup: Remote Shift Schedule: 7PM-4AM...
Philippines and beyond. About the role : The Account Manager will be the relationship steward and growth partner for existing... for service, reporting, and issue resolution. Conduct quarterly business reviews (QBRs) with key accounts. Manage renewals...
with clients to understand business needs, use cases, and success metrics. Ensure successful onboarding, product adoption... of SaaS business models, subscription management, and customer lifecycle management. Proven ability to manage multiple...
strategies, go-to-market approaches, and product differentiation - Develop business cases and ROI models for strategic... statements, and regulatory filings Cross-Functional Collaboration: - Partner with Product, Engineering, Growth, and Finance...
pricing strategies, go-to-market approaches, and product differentiation - Develop business cases and ROI models... documentation, financial statements, and regulatory filings Cross-Functional Collaboration: - Partner with Product, Engineering...
on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the... solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns...
and succeed. Role Overview The Solution Account Lead (SAL) is a strategic leader who combines deep SAP expertise, business... with customer goals, business objectives and broader account plans by account team. Drive End-to-End Customer Value Journey...
aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people...) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ. Partner cross-functionally with Sales...
and Sales principles within a SaaS business model Hands-on experience with Customer Success platforms such as ChurnZero, Planhat... issues and implement corrective actions Conduct 1:Many product training sessions and webinars to drive adoption Journey...
on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the... solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns...
from support, deployment, and operational questions Translate customer feedback into clear, actionable product requirements Partner... of truth on customer reality while working closely with Sales, Product, R&D, IT, and HITL teams. Responsibilities Post-Sale...
everything for you. A true partner within the business, our team works globally as one cohesive unit of collaborative professionals who... Cloud Services team. Our suite of SaaS, distributed systems and product integrations help our internal stakeholders run...
and succeed. Role Overview The Solution Account Lead (SAL) is a strategic leader who combines deep SAP expertise, business... with customer goals, business objectives and broader account plans by account team. Drive End-to-End Customer Value Journey...
and succeed. Role Overview The Solution Account Lead (SAL) is a strategic leader who combines deep SAP expertise, business acumen... goals, business objectives and broader account plans by account team. Drive End-to-End Customer Value Journey with Domain...
how they support the distribution business. Work alongside Product Managers to ensure the scope for upcoming cloud releases is vetted... from a business perspective. Support Product Managers in preparing all relevant materials for cloud releases, including SKU creation...
performance Identify areas for improvement through understanding of technical and business requirements. Partner with Application... Caltex brand fuels, lubricants and petroleum products, and Chevron Holdings Incorporated (CHI), a global business services...
fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides sales... experiences while also protecting revenue, reducing churn, and uncovering meaningful insights about customer sentiment and product...