customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor... Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines...
and technologies to support quality assurance activities, data analysis, and reporting. - Assist the center with taking calls... and experience. - Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback...
and call center performance. - Analyze reports and query database from call center software, agent attendance data and WFM... revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents...
telephone and e-mail. This position works as a Call Agent for the Customer Contact Center (CCC). The Work You Will Do: The... information in the call center system, DBPR's intranet site and/or internet site, as well as statutory laws and rules to provide...
telephone and e-mail. This position works as a Call Agent for the Customer Contact Center (CCC). The Work You Will Do: The... information in the call center system, DBPR’s intranet site and/or internet site, as well as statutory laws and rules to provide...