for managing the real time queue traffic, agent performance and skill profiling to ensure that the operations are within the... real-time adherence to schedules & Not Ready Code usage for call center associates. Initiate escalation procedures when...
for managing the real time queue traffic, agent performance and skill profiling to ensure that the operations are within the... real-time adherence to schedules & Not Ready Code usage for call center associates. Initiate escalation procedures when...
. In this role, you will manage real-time queue traffic, monitor agent performance and oversee skill allocation to ensure operations... & Responsibilities: Real Time Monitoring - 40% Agent Profile Configuration - 30% Updating Reports and Templates - 20% Ad-hoc - 10...