monthly Customer Experience Council by providing insights & recommendations based on CX metrics. Appropriately assesses risk... data and trends, identifying and resolving issues, and guiding process improvement initiatives. Establishes KPIs...
's fastest-growing CX and digital transformation companies. We're looking for a Social Media Manager to create and execute..., Probe CX, Convai and Innovior) - LinkedIn, Facebook, X (formerly Twitter), Instagram - aligned with broader comms strategy...
and distribute Contact Center reporting. Modify, revise, and update scorecards, dashboards, and other reports Responsible for data... reporting. Analyzes data to ensure integrity and structures data to help support or provide business recommendations...
experience. Main Activities and Responsibilities: Probe CX Compliance: Ensure a safe, healthy and sustainable workplace.... Comply with Probe’s privacy, data protection and information security policies when handling personal data and uphold high...
thinking, systems thinking, and data-informed decision-making. Ensuring design outputs reflect the company's brand identity... management, CX, and service design teams, resolving challenges through clear communication and shared understanding. Championing...
, complete monthly inventory inputs, and reconcile data with 3PL reports Create, manage, and revise Purchase Orders (POs..., collate insights, and recommend CX/product improvements Help cultivate a community for high-LTV customers to delight...
: Probe CX Compliance: Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace.... Complete all necessary training requirements and professional development opportunities. Comply with Probe’s privacy, data...
across areas and/or touchpoints consistently, in collaboration with CX and MarComm & PR. This includes ensuring adherence to brand... challenges. This includes collaboration with CX and MarComm & PR on creative development and content creation across omnichannel...
seamless daily operations and continuous enhancement of our core customer care tools, including Genesys Cloud CX, Twilio... technical point of contact for L2 issues related to Genesys Cloud CX, Twilio, Mindful Feedback, and other Customer Care tools...
, content platforms, and executive visibility tactics Collaborate with internal stakeholders (Product, Legal, Partnerships, CX... welcomes new ideas backed up by data to create an impact....
. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer...8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations...
Team: Central Genesys Cloud Team ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips..., and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX...
data-driven site selection and prioritization. Collaborate with Finance, Marketing, Trade Marketing (TMG), Product..., and Customer Experience (CX) teams to align retail growth initiatives with business objectives, campaigns, operational readiness...
, HubSpot) to manage lead data and track engagement Maintain accurate documentation of all lead interactions and activities... where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions...
both for buyer experience such as CSAT, NPS, and CX, and seller governance related to fulfilment, services, and compliance to drive... and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations to drive actions. Working...
resolution through effective problem-solving. Maintain confidentiality and comply with data protection standards. Stay current... where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions...
. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer...8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations...
Exciting SAP consultant jobs in the Philippines DM for full JD if interested. S/N 1 JOB TITLE: SAP SD/CX Consultant... DATA GOVERNANCE WORK SET UP: Hybrid in Taguig WORK SHIFT: Depends on the client and project, but the candidate would work...
, journey mapping, and prototyping to detailed UI specifications Conduct and apply user research, usability testing, and data...., BSP, AML, KYC) Collaborate with marketing and CX to ensure brand-consistent experiences Innovation & Market Trends Stay...
, Customer Experience (CX), and Agile practices. While the OPEX Manager is not responsible for executing AI or automation... with the Risk RPA Team for evaluation and execution. The role is also instrumental in fostering a culture of discipline, data...