to join our team in Muntinlupa, Philippines, reporting to an Operations Supervisor. As a Senior Customer Experience (CX) Associate..., focusing on optimizing the entire customer journey — from browsing to post-purchase care — with empathy, innovation, and data...
Address persistent customer issues by enhancing CX processes and ensuring compliance with legal standards Assist the legal... documentation for legal and regulatory purposes, demonstrating expert-level data handling skills Use data to uncover trends, compile...
: Experience with more than one contact center platform is ideal (Connect, CXOne, Engage, Cloud CX) Data: ETL, MS SQL Server...
-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy..., client success, CX innovation, and operational excellence to ensure success. Responsibilities Partner with executive...
. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer...8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations...
design thinking, systems thinking, and data-informed decision-making. Ensuring design outputs reflect the company’s brand..., product management, CX, and service design teams, resolving challenges through clear communication and shared understanding...
communications and coordinate with other resources (i.e. CX, Marketing) for review and assistance. People Management... live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data...
Contact Resolution (FCR), Average Handle Time (AHT), and Customer Experience (CX) scores Identify performance gaps through... knowledge Data-Driven Optimization Track and report on T1 KPIs (AHT, FCR, CSAT, schedule adherence) Collaborate...
, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages... prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the...
. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer...8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations...
Contact Resolution (FCR), Average Handle Time (AHT), and Customer Experience (CX) scores Identify performance gaps through... knowledge Data-Driven Optimization Track and report on T1 KPIs (AHT, FCR, CSAT, schedule adherence) Collaborate...
, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages... prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the...
or Technical Architect Experience in Data Science and Machine Learning Leading a project is required, not people management... with Customer Experience (CX) related solutions, to design our development projects and oversee programs to ensure the proper...
, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages... prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the...
, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages... prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the...
with governance principles and operational goals Conduct quality and experience audit to ensure compliance with CX design principles... and Reporting Prepares, validates and maintains operational reports with high accuracy. Performs data analysis to identify...
Unify CX is looking for an extraordinary HR Generalist to join our motivated and ambitious team. Role: HR Generalist... resolutions. Provide guidance and advice to management and employees on labor-related matters. Data Analysis and Reporting...
more efficient, data-driven operations. We’re proud to have over 800+ team members across 16 countries worldwide, all working... as an Enterprise CX Specialist. We're transforming the hospitality industry, and we need talented professionals who thrive in a fast...
with governance principles and operational goals Conduct quality and experience audit to ensure compliance with CX design principles... and Reporting Prepares, validates and maintains operational reports with high accuracy. Performs data analysis to identify...
and adhere to data protection regulations. 4. Team Collaboration & Communication: Work closely with the cross functional... applicants. Aid, advise, or lead on projects as assigned by your leader to improve CX processes, tools, or training to improve...