flows, and personas to identify experience gaps. Translate business requirements into CX/UX functional specifications... Strong understanding of Customer Experience (CX) and UX principles. Hands-on experience creating personas, journey maps, storyboards...
-technical stakeholders. ● Experience working in agile, cross-functional environments. ● Certification in CX tools (e.g... - Senior Customer Experience (CX) Analyst – IT Support In this role, you will be responsible for transforming user feedback...
and delivers a smooth, unfragmented and consistent customer experience (CX) across all touchpoints and at all stages of the...), and coordinating with cross-functional Omnichannel/GTMC teams to keep fine-tuning the customer’s experience and shaping end-to-end...