Role Overview The Cx Representative / Function Delivery Analyst acts as a liaison between project teams, hiring...
uplift VONB, KPIs, CX etc. Assists in the execution of insurance operations strategy through the implementation of key... change management plans including communication strategies, leadership alignment, change agent networks, resistance...
, changes, decommissioning) Build and adjust inbound call flows to route calls to the correct queue/agent/skill group Support...: Experience with more than one contact center platform is ideal (Connect, CXOne, Engage, Cloud CX) Data: ETL, MS SQL Server...
owner, agent or other concerned parties pertaining to claims communications. Regularly review and improve Claims template... communications and coordinate with other resources (i.e. CX, Marketing) for review and assistance. People Management...
to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX..., Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using...
coverage for a 24/7 operation. Scheduling & Optimization Develop and manage daily, weekly, and monthly agent schedules... using Deputy. Adjust staffing plans in real-time to align with business requirements and agent wellness. Support flexible...