, CX is an expert in account management, program/project management, and technical resolution, excelling at the highest..., and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise. Identify...
Familiarity with systems like ZoHo, Intercom CX, and Google Sheets. Team Lead experience in the Telecommunications or IT Services... of (or desire to learn) the TeleCom and IT services business. Responsibilities Help lead a customer support and operations team...
, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications, ensuring alignment... efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise and fostering...
detailed records in our ticketing system for future reference. Lead proactive health checks of AWS environments to identify...
detailed records in our ticketing system for future reference. Lead proactive health checks of AWS environments to identify...
: 8814 Reporting into: Team Lead, Professional Services Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ...
, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications, ensuring alignment... efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise and fostering...
about? As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence... and beyond. How You will make an impact? Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high...
, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications, ensuring alignment... efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise and fostering...
, including AI, NLU, ACD, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications... and operational efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise...
, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications, ensuring alignment... efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise and fostering...
, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications, ensuring alignment... efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise and fostering...
, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications, ensuring alignment... and operational efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise...
, including AI, NLU, ACD, IVR, ASR, and CRM integrations. Lead the design and development of multiple AI and bot applications... and operational efficiency across business units. Leadership and Mentorship: Mentor and lead project teams, sharing expertise...
Role Detail Job Title: Recruitment Delivery Lead Department: Talent Acquisition Location: Hybrid (Metro Manila...) Reports To: Global Director, Talent Acquisition About Us Crescendo represents peak CX performance in the...
The CX Quality Lead sets and upholds Customer Experience (CX) standards across AP DU, ensuring consistent, high-quality... collaboration, and embed a strong CX culture within the organization. Responsibilities: Customer Journey Management Identifies...
is looking for a Customer Experience & Operations Lead to design and deliver the next level of GOMO’s care and retention strategy. This new.... Strong skills in CX analytics, care tooling, and service process design. Proven success in deploying automation, chatbots...
who believe they can make a difference, we are confident that we can achieve this goal. Job Description Co-lead... Service Master Plan with the Globe strategies and objectives (i.e., CX, Revs, EBIT, etc.) Assists in securing approvals...
who believe they can make a difference, we are confident that we can achieve this goal. Job Description Co-lead... Service Master Plan with the Globe strategies and objectives (i.e., CX, Revs, EBIT, etc.) Assists in securing approvals...
, which is why we need you. As the UX/UI Lead for the MITDC design team , you will play a pivotal role in enabling high-quality design... Design community, you will collaborate closely with cross-functional teams to lead user research, uncover pain points...