an in-office presence in the Manila, Philippines office. In this role, you will lead and mentor a team of highly skilled technical..., client success, CX innovation, and operational excellence to ensure success. Responsibilities Partner with executive...
weekly. Set clear KPIs for every team member (Growth, PR, Marketplace, Creative, Retention, CX, Affiliate). Hold daily 1:1s.... Ensure all marketplaces hit profit and keyword ranking targets. 3. Cross-Functional Execution Lead major launches (e.g., S5...
, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Co-Lead the Google Contact Center Offering and leverage the previous... the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX...
8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations..., Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer...
and B2C payment platforms in the world. As part of our Customer Experience (CX) support team, you'll work closely... support processes Requirements Experience in a technical support, service desk, or CX role, ideally supporting global B2B...
(i.e., Job Duties): Swiftly gather, analyze, and document customer issues and resolutions with efficiency and precision Lead... Address persistent customer issues by enhancing CX processes and ensuring compliance with legal standards Assist the legal...
Overview: The Team Lead II for Customer Support at RealPage is responsible for improving agent productivity, quality... Contact Resolution (FCR), Average Handle Time (AHT), and Customer Experience (CX) scores Identify performance gaps through...
. As part of our Customer Experience (CX) support team, you'll work closely with global ops centers across APAC, Eurpoe... Experience in a technical support, service desk, or CX role, ideally supporting global B2B clients Background in a payments...
team leadership in Customer Experience and customer satisfaction insights. You will lead a team of QA analysts, leverage..., for SaaS/tech roles 3+ years in a leadership role managing CX teams. Demonstrated experience implementing or scaling...
with governance principles and operational goals Conduct quality and experience audit to ensure compliance with CX design principles... into operational issues and lead in developing and implementing corrective actions based on findings to prevent future occurrences...
, design and CX teams to ensure our lifecycle efforts are AI- and data-powered, customer-informed, personalized, and scalable.... You&aposll dive deep to understand activation points and user behaviors that lead to long-term, repeatable success. Expect...
as an Enterprise CX Specialist. We're transforming the hospitality industry, and we need talented professionals who thrive in a fast.... Referral Program – Bring in awesome people and earn rewards! Professional Development – Learn, lead, and level up your career...
with governance principles and operational goals Conduct quality and experience audit to ensure compliance with CX design principles... into operational issues and lead in developing and implementing corrective actions based on findings to prevent future occurrences...
as an Enterprise CX Specialist. We're transforming the hospitality industry, and we need talented professionals who thrive in a fast.... Referral Program – Bring in awesome people and earn rewards! Professional Development – Learn, lead, and level up your career...
8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations..., Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer...
applicants. Aid, advise, or lead on projects as assigned by your leader to improve CX processes, tools, or training to improve... within the Customer Experience (CX) team Skills: Experience training and/or developing training/process documentation...
, and order entry. Partner with the Deal Desk Lead and Manager to deliver structured feedback and insights based on monitoring... experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital...
As a Consulting Leader , you will be at the forefront of delivering customer experience (CX) and contact center... transformation initiatives . Working with leading CCaaS and CX platforms -including Genesys Cloud, Google CCAI, Nice CXone, Five9...
and reduce manual work. Cross-Functional Collaboration Partner with CX Talent, Team Leads, and the WFM Lead to support hiring...
and oversee the strategic initiatives related to Tiered Servicing Lead ISO certification initiatives for the CX Strategy... Portfolio of Projects Cadence and lead monitoring for these strategic projects Govern B2B CXM LT ManCom Agenda and ensure...