As a Consulting Leader , you will be at the forefront of delivering customer experience (CX) and contact center... transformation initiatives . Working with leading CCaaS and CX platforms -including Genesys Cloud, Google CCAI, Nice CXone, Five9...
and oversee the strategic initiatives related to Tiered Servicing Lead ISO certification initiatives for the CX Strategy... Portfolio of Projects Cadence and lead monitoring for these strategic projects Govern B2B CXM LT ManCom Agenda and ensure...
and reduce manual work. Cross-Functional Collaboration Partner with CX Talent, Team Leads, and the WFM Lead to support hiring...
What is your mission? Partner with the TQA Lead and Quality Manager to deliver feedback regarding opportunities for improvement as well..., offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters...
(QBRs): Prepare and lead impactful QBRs with clients, presenting performance against KPIs, discussing strategic initiatives... and the CX/BPO sector. Client Education: Educate clients on new features, best practices, and innovative ways to maximize the...
for adoption and change management of the current and new BI and analytics efforts within the business community. Lead a team... process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services...
to a Team Lead. Key Responsibilities: Create a warm, friendly, and effortless experience when engaging with the customer... with technical context for documentation to ensure accuracy and clarity. Provide feedback and suggestions to the CX Operations team...
, pitch personalization, and scheduling. Manage CRM pipeline and forecast progress. Lead discovery, proposal, negotiation..., and deal closure. Ensure seamless handover to onboarding and CX teams. Collaborate with Marketing, Product, Automations & CX...
plumbing of the business: operating model & OKRs, RevOps alignment, service management, platform architecture (CRM/CX/billing... with real-time visibility. Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF). Define vendor strategy...
to complex technical issues by providing solutions and guidance in navigating the platform. The role reports to a Team Lead... for documentation to ensure accuracy and clarity. Provide feedback and suggestions to the CX Operations team to improve processes...
: Lead and manage ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget... solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service...
Oracle Fusion Cloud applications. Utilize in-depth knowledge of Oracle Fusion modules including ERP, HCM, SCM, CX... on market trends and competitive landscape to impart valuable insights and enhance solution differentiation. Lead workshops...
on social impact, with interest in customer lifecycle marketing. This position will report directly to a CRM Lead and success...: Collaborate with CRM, Analytics, Marketing, and CX to develop, collect, and distribute shared creative digital assets for digital...
. Key Responsibilities Lead, mentor, and manage a team of 20+ customer success specialists, providing coaching... customer escalations with empathy and professionalism. Drive continuous innovation in CX that aligns with the Brand's values...
. Responsible for measuring team productivity. Lead a team responsible for the execution of initial screening interviews, telephone... next-generation customer experiences on behalf of our clients. Results-CX is an equal opportunity and affirmative action employer...
Experience (CX) support team, you'll work closely with global ops centers across APAC, Eurpoe, and Africa, handling real-time... Experience in a technical support, service desk, or CX role, ideally supporting global B2B clients Background in a payments...
Relationships supporting all CX. This individual will have full command with the clients supported, oversight and management... Demonstrated ability to lead complex consulting engagements focused on recommendations for revised target operating models that can...
Lead the development of winning strategies through competitive analysis, pricing analysis and commercial... understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams....
by some of the biggest B2B and B2C payment platforms in the world. As part of our Customer Experience (CX) support team, you'll... support, service desk, or CX role, ideally supporting global B2B/B2C clients Experience reading system logs and understanding...
business, revenue and profitability. Lead, support and grow CX in the Philippines business by taking care of existing clients... and helping pursue new leads Oversee client accounts and lead the team on delivering all account deliverables while working...