with both technical and business stakeholders Required Skills Microsoft Dynamics 365 Contact Center IVR and call flow design... next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft...
capabilities) Experience in working with Call center software and processes, including IVR, Workforce Management, Agent... in Southlake, TX. In this role, you will serve internal customers and external call center partners by planning and implementing...
of payer operations and member/provider call center workflows. Hands-on experience with Amazon Connect migrations and IVR...Position Summary Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms...
and member/provider call center workflows. Hands-on experience with Amazon Connect migrations and IVR design. Expertise...Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco...