with Business Development, Operations, and Clients to develop new models to support staffing and volume changes Lead reviews... of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance...
CORE PROFILE The Senior Fraud Associate plays a key role in supporting the 24/7 Fraud Center operations by leading... center related to fraud operations, customer protection, or financial crime investigations within a fintech, e-wallet...
responsibility is to lead and manage a team of customer service representatives to ensure exceptional customer experiences.... You will be responsible for overseeing daily operations, handling customer inquiries and complaints, and working closely...
Summary The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.... Description Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates...
Previous call center experience Ability to work within a flexible schedule and environment Desire to work as a team player... to help drive overall business results in addition to team results. What you will do Lead and manage a team...
innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries... disruption to business operations. Key Responsibilities: Incident Management: Provide first-level technical support...
developing strategic business transformational activities Experience in supporting call-center operations Experience using... Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process...
, and repair has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations... and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand...
Employment Type: Full-time/Permanent Location: Full On-site Department: Philippine Contact Center Support Team Reports... To: PCST Team Leader The Philippines Contact Center Support Team (PCST) manages the service quality of two outsourcing partners...
Department: BDC Operations Reports To: Team Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila... information and appointment specifics. Collaborate with internal BDC and Operations teams to optimize lead handling processes...
preferred). Experience, Education, Age Minimum of 2-3 years sales experience in a call center environment... with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first...
Practical application abilities and understanding of the following software-based items: Communication Manager Call Center..., IVR, Contact Center, Automated Dialers, Call Center Reporting Telephony systems: Avaya Red, Cisco Facilities: New Builds...
USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer... and execute the talent acquisition strategy aligned with business objectives. Lead, mentor, and manage the TA team, fostering...
, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business..., GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor...
new models to support staffing and volume changes Lead reviews of Call Center efficiency and customer service performance... team Lead the development of forecasts, resource plans, and schedules for new programs Candidate Profile: Associate...
new models to support staffing and volume changes Lead reviews of Call Center efficiency and customer service performance... team Lead the development of forecasts, resource plans, and schedules for new programs Candidate Profile: Associate...
to delivering high-quality virtual assistant, real estate, call center, and online marketing services while ensuring continuity... effectively in a fast-paced team environment Knowledge of the BPO industry, sales operations, or relevant customer service...
. Partner with MD, Philippines Operations, and other regional leaders to effectively lead a team of global employees. Develop... division to develop strategies and team goals to improve product penetration rates within existing customer portfolio. Lead...
our enterprise systems, Operations - who designs, builds and supports our communications and data center operations, and Technology..., content sharing, and alike. Assist the AV lead and the team in scheduling and assigning team resources to meeting support...
Development, Operations, and Clients to develop new models to support staffing and volume changes Lead reviews of Call Center... and maintained to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new...