within a debt collection or call centre environment. Must be proficient in: o Excalibur o SAP o CBP o Other tracing...
: At least 1.5 years + Call Centre (Outbound) Sales Consultant experience Well spoken in English and other languages Excellent written...
you successful in this role? Qualification & experience ⦁ Grade 12 qualification ⦁ At least 2 years' experience within a Sales Outbound Call... Centre selling long term insurance (with targets attached to the sales) Knowledge and skills ⦁ Good understanding...
Outbound Lead Generation AgentIntroduction CallForce Direct is a specialised Call Centre recruitment company focusing... on human development and empowerment of South Africans within the Call Centre environment. Our client is based in the USA...
for overseeing the daily operations within the Customer Service Contact Centre, with regards to omni-channel practices. Create... experience through a variety of customer contact channels. Focus on first call resolution, migration of contacts to digital...
environment or Call Centre Sales environment preferred FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key... compliance with the company's quality systems and offer daily feedback via verbal & written communication. Evaluating Call...
capability and effectiveness of our frontline sales teams, including call centre agents and face-to-face advisors, ensuring... both product knowledge and soft skills. Your training will bridge the gap between call centre and field sales, ensuring tailored...
effectiveness of the Sales Contact Centre over time. Ensure integrity of governance and compliance across all spheres of operations... Responsible to ensure the Sales Contact Centre are delivering according to the business plan and targets within budget. Ensure...
to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre environment Outbound... abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the...
bottom performers to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre... the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation...
to exceed the required targets. Requirements: * 1 year + experience in a similar role in a call centre environment... abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the...
to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre environment Outbound... abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the...
to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre environment Outbound... abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the...
for the specific coaching session that is required to take place with the Call Centre Agent i.e. logistics... organization. They ensure Call Centre Agents are able to provide a professional service to our debtors by continually monitoring...
PURPOSE OF THE ROLE Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor...’s Real time Management of the dialer to ensure optimal agent productivity. Identify and communicate any data anomalies...
metrics, including call volume, response time, first call resolution, customer satisfaction, and agent productivity... and implemented multiple different campaigns. Extensive knowledge of Contact Centre Environments and BPO services in this space...
qualification will be advantageous 1 – 2 years’ experience in a Quality Assurance environment or Call Centre Sales environment... compliance with the company's quality systems and offer daily feedback via verbal & written communication. Evaluating Call...
each agent achieves 350 minutes of call time per day; Be punctual, responsible and diligent in all tasks and duties attended... Leader in a Sales Call Centre environment Display an understanding and knowledge of the product and industry; Meets FAIS...