internal support and call centre quality standards. Review a selected number of support agents' interactions (calls, emails...About You You will report directly to the Team Leader, Quality Assurance, and support the team in improving call...
1 year of experience in customer service (Call Centre/BPO experience is an advantage). At least 1 year of experience... & Quality Control Monitor and review agent performance, including call evaluations. Motivate and coach agents to achieve...
improvement in the Customer Service department. Your Day to Day Maintain and develop internal support and call centre quality...About You You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality...
improvement in the Customer Service department. Your Day to Day Maintain and develop internal support and call centre quality...About You You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality...