across multiple channels—call centre, email, chat, social media, and more. Managing planned and unplanned incidents end to end..., mentoring, and coaching a team of Customer Excellence Agents to deliver best-in-class support every single time. Ensuring...
skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network... and any issues that arise are dealt with within SLA. Knowledge sharing and collaboration with the Service desk agents is key...
of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace... and any issues that arise are dealt with within SLA. Knowledge sharing and collaboration with the Service desk agents is key...
environment or Call Centre Sales environment preferred FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key... compliance with the company's quality systems and offer daily feedback via verbal & written communication. Evaluating Call...
One of the TOP banks in S.A. are seeking Fraud Detection Agents / Collections agents to work as Call centre Agents...
Stack C# (Blazor) Developer to join a top-tier outbound sales and insurance call-centre business, where technology is the... the code, but the impact: how quickly agents can sell, how cleanly data flows, how well we deliver reports and insights...
capability and effectiveness of our frontline sales teams, including call centre agents and face-to-face advisors, ensuring... both product knowledge and soft skills. Your training will bridge the gap between call centre and field sales, ensuring tailored...
to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre environment Outbound... facilitation. The Sales coach is responsible for identifying areas for improvement and helping to coach sales agents through...
to exceed the required targets. Requirements: * 1 year + experience in a similar role in a call centre environment... facilitation. The Sales coach is responsible for identifying areas for improvement and helping to coach sales agents through...
bottom performers to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre... through facilitation. The Sales coach is responsible for identifying areas for improvement and helping to coach sales agents...
to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre environment Outbound... facilitation. The Sales coach is responsible for identifying areas for improvement and helping to coach sales agents through...
to exceed the required targets. Requirements: 1 year experience as a sales coach in a call centre environment Outbound... facilitation. The Sales coach is responsible for identifying areas for improvement and helping to coach sales agents through...
experience in a customer service or IT support call centre environment, with an understanding of customer expectations... Essential: Proven experience in a customer service or IT support call centre environment. Hands-on experience in a quality...
Job Summary Sales Team Leader Cape Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional... results. Min 2 years contact Centre Team Leader experience BPO experience a strong preference Able to support day shift...
with National Key Account Managers, Channel Managers, and the Call Centre team to achieve aligned sales outcomes. Product Launches..., you will: Lead & Manage the Inland Region: Oversee sales consultants, regional agents, channel specialists, and trainers...
with National Key Account Managers, Channel Managers, and the Call Centre team to achieve aligned sales outcomes. Product Launches..., you will: Lead & Manage the Inland Region: Oversee sales consultants, regional agents, channel specialists, and trainers...
organization. They ensure Call Centre Agents are able to provide a professional service to our debtors by continually monitoring... and information. * Managing the quality control of Call Centre Agents per month by conducting quality control audits. * Auditing...
with National Key Account Managers, Channel Managers, and the Call Centre team to achieve aligned sales outcomes. Product Launches..., you will: Lead & Manage the Inland Region: Oversee sales consultants, regional agents, channel specialists, and trainers...
Required Minimum 3 years experience as a Team Leader in a call centre sales environment, managing a team to exceed targets (non..., and product knowledge. Ensure adherence to the call centres House Rules and compliance standards. Oversee and optimise all lead...
with senior technical team, management and non-technical call centre agents. Very good problem-solving skills and an aptitude..., you will help directly support the Call Centre - creating and maintaining solutions leaning heavily on SQL Server to query...