+ years in collections or call center operations. 3+ years in a supervisory or leadership role. Technical Skills: Hands... and prevention in call operations. Proficiency in Excel or data visualization tools. Responsibilities: Performance Management & KPI...
Title: Collections Quality Control Specialist (Call Quality Control Assistant) Job Summary: The position is responsible... for conducting various quality assurance (QA) tests for Collections Department. The Quality Control Specialist is responsible...
policies, regulatory requirements, and ethical collection practices. Conduct audits and random quality checks to assess call... outsourced collections network. Provide input and advisory support on commission schemes, incentive structures, and productivity...
policies, regulatory requirements, and ethical collection practices. Conduct audits and random quality checks to assess call... outsourced collections network. Provide input and advisory support on commission schemes, incentive structures, and productivity...
, Accountancy or any related course. Minimum five (5) to six (6) years of working experience as Credit and Collection Supervisor... and recommends accounts for increase/decrease in credit limits and terms. Please email: [HIDDEN TEXT] / [HIDDEN TEXT] or call contact...
, Accountancy or any related course. Minimum five (5) to six (6) years of working experience as Credit and Collection Supervisor... and recommends accounts for increase/decrease in credit limits and terms. Please email: [HIDDEN TEXT] / [HIDDEN TEXT] or call contact...
in providing technical support to the Collection Assistants by coordinating with the concerned department. 5. Receives call... Report, Agent Performance Report, and others as may be needed. 8. Performs call audits. 9. Ensures that standard call-out...
Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call... organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service...
Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call... organization. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns...
Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call... organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service...
to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call... looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Collections leads...
are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call... looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! The Team Leader, Collections leads...
Accounts Receivable/Collections Specialist (Night Shift) Job Description We are looking for a self-driven and competent... well in a fast-paced environment. As a member of the team, you will report to the Accounts Receivable Supervisor & Manager...
, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging... tasks and following established procedures, with any non-standard issues referred to your supervisor. Job Responsibilities...
, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging... tasks and following established procedures, with any non-standard issues referred to your supervisor. Job Responsibilities...
, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging... tasks and following established procedures, with any non-standard issues referred to your supervisor. Job Responsibilities...
, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging... tasks and following established procedures, with any non-standard issues referred to your supervisor. Job Responsibilities...
, we have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound..., and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent...
for management of collections staff's performance, compliance and KPI's Support the Process Excellence Supervisor in the... collection strategy. To participate periodically in portfolio monitoring meetings (Conf Call) with local teams. Follow up...
together with the Process Excellence Supervisor.Create framework for management of collections staff’s performance, compliance... monitoring meetings (Conf Call) with local teams. Follow up and provide feedback within the deadlines established in said...