); Conhecimento básico de informática, especialmente com ferramentas do Google App (Google Chat, Google Sheets) e sistemas...
do Google App (Google Chat, Google Sheets) e sistemas de atendimento; Garantir boa comunicação com os clientes, especialmente...
(chat, e-mail, redes sociais) e fonados (telefone), sempre prezando pela agilidade, clareza e empatia; Utilizar...
(chat, e-mail, redes sociais) e fonados (telefone), sempre prezando pela agilidade, clareza e empatia; Utilizar plataformas...
). Automation ROI: hours saved/team/week; decreased cycle time; reduced ops tickets. Agent impact: at least one agent in steady use.../version management, offline evals. Agent frameworks (e. g. , OpenAI tools, LangGraph, custom planners/executors). Queueing...
inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions. Research... regular feedback to managers and team leads on agent performance, customer issues, and process improvements. Maintain...
and detail-oriented Card Operations Agent to join our team. You will handle end-to-end processing of chargebacks, including..., and be able to provide support via ticket, chat and video/voice services. Engage with users through video service with the...