provided. Professional Growth: Annual learning and development budget. Key Responsibilities: 1. Client Support & Escalation... Management Serve as the primary POC for client inquiries, support requests, and escalations. Manage and resolve support tickets...
What you'll focus on 1. Client Support & Escalation Management Serve as the primary POC for client inquiries... recurrence. Handle critical escalations that could impact fulfilment, brand reputation, or financials. 2. Account Success...
potential growth avenues and expansion opportunities Track and report key performance metrics related to client success... in customer success, account management, client-facing roles, or related positions (preferably in healthcare, telemedicine, SaaS...
Role Overview The client is hiring a Customer Success Manager who will take over right after Sales closes a deal... Success and Account Management Take ownership of client relationships after the Sales handoff Manage pre-deployment...
As a Customer Success Manager, you will support and nurture a portfolio of B2B clients, helping them achieve success..., or expanding customer accounts. Qualifications Minimum of 3 years' experience in a Customer Success, Account Management, Project...
support or other customer-facing roles such as Client Onboarding, Customer Success, or similar positions where communication..., and have fun through team activities and our annual company retreat. Set Up for Success. We provide a company-issued laptop...
decision-making process to close upgrades. Client Engagement & Success Conduct regular check-ins and success reviews...We are looking for a Philippines-based, full-time, dedicated, and passionate Customer Success Manager...
! Position Description Success Operations Lead Department: Customer Success Job Status: Full Time FLSA Status: Exempt... Reports To: Customer Success Operations Manager Positions Supervised: Yes Amount of Travel Required: Minimal; up to 15...
best 900 promotions given each year 2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE As a Customer Success... client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities. Your goal is to build...
Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success... a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions...
environment . Strong 'client success' mindset with a bias for action and accountability. Salesforce expertise is a plus Shift...Title: Senior Customer Success Manager (CSM) Location: Remote - Philippines Start: ASAP Employment Type: Full-Time...
mediums, and effectively upsell our services will be key to your success in this role. Job Description: Confidently interact... exceptional client support and ensure a positive overall customer experience using various social media platforms. Act as the...
Description The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical... and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the...
Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success... a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions...
will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success... should also be able to provide insights on client-to-business interactions, improve customer experience through product support...
Account Plan Execution Should gain deep understanding of the client's strategic priorities, goals and key business... with different client and Sprout stakeholders to execute account projects Leverage Technology and Industry Experience...
of the client's business and the success goals of the different levels of stakeholders through monthly health checks...DIRECTLY REPORTS TO: SME - Segment Manager / Lead CSM MAIN AREA OF RESPONSIBILITY: As an SME Customer Success Manager...
Tasks: Renewals, Opportunities and Growth Gain a deep understanding of the client's business and the success... Maximization Ensure that Sprout becomes an instrumental tool in client’s operations. As a CSM, you have to make certain...
Introduction A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully.... Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing...
Our client is a fast-growing E-commerce brand in the Philippines, and this role is the 'front-of-house' representative... handling customer inquiries, orders, and deliveries with speed, accuracy, and warmth. The Customer Success Representative owns...