As an Incident Specialist in the Technology & Telecoms industry, you will play a vital role in identifying... continuous learning, coaching, recognition, and exceptional customer service. Strong relationship-building skills with vendors...
direction, seeking coaching and guidance as needed....
for coaching to improve customer experience. Flag potential gaps/errors/mass incidents to relevant stakeholders for quick...
and Senior Associates through regular coaching, performance check-ins, and ongoing capability building, while partnering...
coaching and participate in various training programs. Regular presence at weekly base in the office is required for this role...
delivery and application of customer care principles (measured by defined stakeholder feedback) Provide feedback, coaching...
, and develop tailored coaching plans to continuously improve performance. Partner with business and technology leaders to shape the..., and continuous improvement. Develop and conduct Agile training, workshops, and coaching sessions. Advocate and foster a culture...
, and manage multiple teams across in-house and outsourced call centers. Develop team capabilities through training, coaching...