Job Description SUPPORT ENGINEER Level 1 Report to: Support Manager Objective Attend and resolve first-level incidents, complying with the service requirements to achieve SLA's. Profile Engineering in Electronics or Systems or Telecom...
Key Responsibilities: Address cases generated via ticketing tools or calls, providing timely and definitive solutions within SLA. Escalate unresolved cases to L2 team or relevant technical areas (HW, networking, DBA) with detailed docum...