and prioritize accordingly Troubleshoot application issues and configuration Drive root cause analysis and problem management... where your voice is valued. What You'll Do Incident, Request Management and Technical Problem-Solving Provide Level 2 technical...
100% adherence to RFS & INC Best Practice guidelines. Familiarity with IT Asset and configuration (CI / CMDB) management... requests logged via the Global Service Desk and manage local IT. Management of all 2nd line incidents and requests assigned...