with C-level and business owners. Required Skills Strong understanding of CX processes: contact center operations... technical implementation). Map current CX workflows, agent intervention points, inputs/outputs, decision logic, exceptions...
: What We're Looking For 5-8 years in CX operations, contact center management, customer support, or customer success. 2-3 years... of contact center and CX operations: queues, SLAs, routing, escalation, QA scorecards, supervisor roles. Strong analytical...
. Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh.... Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge...