, Operations. Position Summary Under general supervision this role is essential to the success of the contact centers to help.... This role will assist in examining contact center trends which includes but not limited to call volumes, call patterns, staff...
requirements in a contact center environment are always evolving and the Operations Specialist must be able and willing to evolve..., database management, future staff planning and historical reporting of all RCCL contact center activities. This role...
of 2-3 years of proven experience as a Team Leader or Supervisor in a Business Process Outsourcing (BPO) or call center...Job Title: Operations Lead Department: Operations Reports To: Operations Manager Location: Alabang (On-site...
: English, Thai, Vietnamese, Korean, Japanese, Bahasa, Mandarin. OUR OFFER The HR Operations Supervisor is directly involved... level of care to our customers and drive operational excellence. We are first point of contact for employees and managers...
The Global People Services Supervisor leads a team responsible for delivering efficient, accurate, and timely HR... regulations. The supervisor acts as a key liaison between employees, HR business partners, and other functional teams, often...
. This is a full-time, on-site position requiring daily attendance at one of our physical contact center locations. To be considered... of service and sales performance. You'll also work closely with the Call Center Operations Manager to ensure alignment...
and job seekers Qualifications Minimum of 3 years' experience in a contact center or recruitment operations environment... 76,000 About The Role As the Recruitment Supervisor, you will lead and manage a team of Career Support Associates responsible...
and public sector clients. This is a full-time, on-site position requiring daily attendance at one of our physical contact center..., and ensuring a high standard of service and sales performance. You'll also work closely with the Call Center Operations Manager...
companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs... and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT...
to report to one of our physical contact center locations. To be considered for this role, you must complete a full application... call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start...
performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT... that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer...
performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT... that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer...
companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs... and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... & Wellness Supervisor plays a key role in ensuring compliance with the Philippine Occupational Safety and Health Standards...
Job Summary As an HR Supervisor, the role revolves around overseeing various human resources functions... Providing leadership, guidance, and direction to a team of HR professionals within the shared services center. This involves...
Supervisor will be responsible for providing strong Team leadership on the day-to-day operations of the HBP Procure to Pay (PTP... Service Level Agreements and operations metrics are met. On an ongoing basis, the supervisor will engage, train, and coach the...
we are today. By joining us as a Supervisor, Business Intelligence and Intelligent Automation, you will manage the daily operations of the team... supporting Automation Development and assist Operations Manager in meeting and improving team service level, productivity...
a team Strong understanding of contact center operations and key performance indicators Proven ability to effectively manage... in a contact center WFM role with a focus on scheduling and real-time management 1+ years of experience leading or supervising...
priorities in a fast-paced environment. Experience in contact center or GBS operations is required. Certification in Quality... with training and operations teams to address performance gaps and improve agent effectiveness. Generate and present QA reports...
& Requirements At least 2 years' experience as a Team Lead or Supervisor in a BPO/contact center/shared service operations.... For more information, visit: Context Of The Role The Member Experience (MX) Operations Team Lead will manage and support a high...