Do You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting... for improvement to enhance efficiency and performance You will perform risk analysis, and change management, ensuring project success...
and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data... to enhance efficiency and performance You will perform risk analysis, and change management, ensuring project success and on-time...
Hiring Requirements - Knowledge & Skills Knowledge of Insurance operations Knowledge of BPO Industry, Contact Center and Back...-Office Operations Knowledge of common contact center and back-office metrics Advanced MS Excel skills Advanced PowerPoint...
in Major Incident Management Calls and providing inputs/support from Location IT perspective covering technical aspects Handle... from IT Service perspective To assist the Ops Manager in delivery of the assigned Infrastructure Mgmt services Handle...
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global...). Strong project management and communication skills in a remote-first environment. Nice To Have Familiarity with print production...
Management: Collaborate with project managers to design and oversee end-to-end project rollouts. Manage system lifecycle... software applications preferred. Proven expertise in: Technical configuration and programming of AI and contact center...
. Project Management: Manage multiple site visit projects simultaneously, ensuring timelines and deliverables are met. Call... Center Operations: Utilize knowledge of contact centers to prepare and coach team members on how best to present their parts...
inefficiencies, and design innovative, AI-driven improvements. Project Management - Plan, manage, and execute initiatives... in Customer Care Operations or Contact Center environments, especially related to channel strategy and client care. Demonstrated...
of BPO Industry, Contact Center and Back-Office Operations Knowledge of common contact center and back-office metrics... (Kaizen) assigned per functions. Project / Service Delivery Responsible for executing the tasks assigned by the project...
, with at least 1 year quality assurance experience in contact center operations. (for internal) Existing frontline supervisors or team... leaders with previous Quality Assurance experience in Contact Center Operations. Technical skills Proficiency with MS Office...
inefficiencies, and design innovative, AI‑driven improvements. Project Management – Plan, manage, and execute initiatives... in Customer Care Operations or Contact Center environments, especially related to channel strategy and client care. Demonstrated...
, operations, CX Center of Excellence, B2B, C2B or contact center environments. The ideal candidate will possess the ability... Experience data and best practices, along with project management skills. The candidate will collaborate with business leadership...
Management Services Role Type Senior Associate / Lead Analyst Competency Independence Role Rank 65 Senior Associate... - Independence - Risk Management Services This role requires the candidate to execute globally defined processes built in accordance...
Title: Call Queue Coordinator Reports to: Manager, Service Management Type: Full-Time Contract Shift: West Coast PST... with contact center or ITSM tools (e.g., BVOIP, 3CX, RingCentral, ServiceNow). Excellent communication and escalation skills; calm...
Support experience Industry experience in contact center implementations Proficiency with Confluence, JIRA, and Salesforce... for implementing specific products or features. They may also provide feedback to the Product Management team to support product...
Management Services Role Type Senior Associate / Lead Analyst Competency Independence Role Rank 65 Senior Associate... - Independence - Risk Management Services This role requires the candidate to execute globally defined processes built...
requires a background in finance, operations, CX Center of Excellence, B2B, C2B or contact center environments. The ideal... a strong understanding of Client Experience data and best practices, along with project management skills. The candidate will collaborate...
requires a background in finance, operations, CX Center of Excellence, B2B, C2B or contact center environments. The ideal... a strong understanding of Client Experience data and best practices, along with project management skills. The candidate will collaborate...
(CUCM) Experience in configuring and troubleshooting Cisco Contact Center tools (Finesse, Egain, Calabrio, ICM) Knowledge... Responder (CER) Cisco Attendant Console Cisco Unified Communications Manager Session Management Edition (SME) Cisco WebEx Soft...
with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered... e.g Anaplan, NetSuite, Tableau, Coupa Project Management and Organizational Skills. Project management and organizational...