about the role Job Summary We are seeking a highly skilled Contact Center Senior Specialist to provide operational... stability, performance, and continuous improvement of our cloud-based contact center platform. This role involves...
for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults... v7.6,v8.x & Genesys Voice portal Experience on reporting solutions (Informart & contact center analyser) & client...
, predict and consumer) and is the central point of contact Delivers insightful top-level presentations and actionable... and efficient client training and onboarding of new senior customers. Drives high adoption rates (i.e. activation, reactivation...
between departments, the Specialist will facilitate project alignment, manage dependencies, and keep senior leadership informed...What You'll Do: The Strategy and Operations Associate will play a pivotal role in supporting the Senior Director...
, predict and consumer) and is the central point of contact Delivers insightful top-level presentations and actionable... and efficient client training and onboarding of new senior customers. Drives high adoption rates (i.e. activation, reactivation...
managers and to be the first point of contact for their hiring needs. You will work collaboratively with and provide direction... Recruitment Delivery Center. · Monitoring and analyzing recruitment activity of designated business areas for accurate volume...