SOPs and shipping instructions to ensure smooth service delivery Monitor customer feedback and proactively address... solutions that drive revenue growth. COLLABORATE: your responsibilities Collaborate closely with the Sales Manager...
) for each customer (e.g. Corporate, Global Account Manager (GAM)), as well as through direct contract with the customer. Establish... on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer...
. The role is responsible for managing supplier relationships, contract negotiations, and ensuring the delivery of cost..., and service level agreements. Monitor contract performance, resolve disputes, and manage contract renewals, extensions...
activities. Drive continuous improvement in support processes and performance. Collaborate with the Service Delivery Manager... to track service metrics, report performance, and plan resource allocation. Maintain asset, configuration, and access...
and external professionals and suppliers, and seamlessly integrate their services in the final client delivery. Responsibilities... Project delivery support Involve (planning, briefing, etc.) internal and external resources. Responsible for handling...