to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources.../ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ Key responsibilities...
issues and ensure a seamless customer experience. A foundational understanding of the products within the CCFS portfolio... improvement by acting as the Voice of the Customer for Licensing and Subscription related issues Other Duties...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency... Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies...
Job Category: Support Job Description: CSS is industry-leading expertise with the highest customer satisfaction..., Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
engineering complexity. Support Project Manager for any technical issues. SPOC with customer for Engineering activities of the... offers, engg hours estimation, technical risk assessment and opportunity evaluation etc. Coordinate with Engineering Manager...
to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management... Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies...
to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs...% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails...
of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status..., trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus...
to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs...% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails...
artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view... of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present...
Job Category: Support Job Description: CSS is industry-leading expertise with the highest customer satisfaction..., Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
Job Category: Support Job Description: CSS is industry-leading expertise with the highest customer satisfaction..., Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle...
of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...