Attend to break-fix and customer technical issue Attend to customers' technical inquiries and provide technical support... to ensure customers' satisfaction Interact with customers' technical teams Develop customer's staff by providing technical...
Provide 1st Level escalation and troubleshooting support to customer inquiries regarding product features... Update Update the customer inventory based on request Integrated CMDB of ServiceNow with customer's Inventory Quarterly Rack...
are encouraged to apply. Candidates with previous customer service experience in a call center setting will have a competitive edge... knowledge of computer operating systems and strong PC literacy. Customer Service Skills: Excellent communication skills...
and customer communication when necessary. Occasional site survey / site work is expected Raise 2nd-level technical support... and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements...
. Initial experience with service providers and customer advisory. Strong communication skills and knowledge of application...
strong customer relationships, and deliver solutions to solve customer pain points. The in-depth knowledge of engineering technology... and the ability to understand customer needs are the key contributing factors to the business growth. Key Responsibilities...
, lead cross-functional teams through development and integration phases, and ensure exceptional customer satisfaction..., and guide engineers to adopt best practices and optimize delivery. Technical/Commercial Understand customer requirements: Work...
to do product presentations and system design proposals. Focus on central region. Handle customer enquiries, ie to provide quotation... and technical information. Maintain a high standard of customer service and good customer-relations. Meet required sales volume...
with previous customer service experience in a call center setting will have a competitive edge. Language Skills: Proficiency... systems and strong PC literacy. Customer Service Skills: Excellent communication skills with a strong customer service...
electrical systems at customer sites. Conduct preventive maintenance and troubleshoot system faults to ensure uptime..., and customer feedback. Provide training and handover support to customers post-installation. Coordinate with vendors and internal...
Requirements Minimum 2 years' experience in sales (especially in construction line) Strong customer focus, an advocate... of excellent customer service Sales-driven, to meet business targets and goals Ability to provide an appropriate support...
. Good awareness of the customers business and in-depth knowledge of the customer’s environment and support processes...
. Decision Making : Intermediate 2. Collaboration : Intermediate 3. Customer Orientation : Intermediate 4. Learning Agility...
, and resolving capital equipment breakdowns for both customer sites and office use. Perform Installation of Demo Equipment... and Testing & Commissioning of New Equipment. Maintain and Manage Capital Equipment PPM Schedule and Record (Office and Customer...