monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...
Manage and analyze supplier master data and resolve issues and revisions needed to best meet internal customer... agreements from external applications, applying retroactive price changes, reassigning agreements from one agent...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...
. This included voice calls, instant message, IVR call flows, voicemail, video conferencing, agent queues, and availability. Duties... services. Provide timely and accurate responses to customer inquiries and support requests. Troubleshoot network...
their own calls **Have a deep knowledge and experience in BPO – cross functional experience a plus **Manage projects... to the sites on areas of opportunity Partner with training to identify and address tenured agent training needs and aid...
, operational efficiency, customer experience uplift, or regulatory alignment—ensuring they are strategically aligned... key performance indicators (KPIs), cost savings, productivity gains, customer impact, and employee experience improvements...
Manage and analyze supplier master data and resolve issues and revisions needed to best meet internal customer... agreements from external applications, applying retroactive price changes, reassigning agreements from one agent...
required service level components, to develop the team to ensure delivery of a consistently superior customer experience by highly... resolution. ●Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every...