real impact—across industries, countries, and careers. From engineering and product to digital services and customer... experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global...
Coach role or equivalent external experience Certificates/Licenses: Must be able to be licensed with the appropriate.... We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re...
Representatives/Teams including Segment Leaders on relevant research, campaigns and projects Maintain a pristine record of customer... satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues...
real impact—across industries, countries, and careers. From engineering and product to digital services and customer... experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global...
and implement improvement to ensure Customer clients receive appropriate and high-quality services as committed Perform daily... to meet the targets Coach, guide and train team members by providing creative ideas and ways on how to carry out the...
trends, risks, and hotspots to inform change plans, de-risk the business, and maximize customer experience. Drive effective... change environments by leveraging multiple perspectives in change planning and implementation Influence and coach senior...
under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports... Abilities Excellent ability to coach and performance manage agents Ability to show eagerness to take in calls and role model...
talent solutions drive the business results you need. As an industry leader, we draw upon decades of experience to design..., and responsibilities of everyone involved in the requisition fulfillment process. Coach, manage, and oversee the performance...
, you should have strong leadership, communication, and problem-solving skills, often with experience in performance metrics and strategic planning... customer relationships by partnering with them and understanding their needs Communicate with clients via phone/email/chat...
efficiency and customer service performance to ensure client needs and Concentrix financial performance are met Partner... Associate's degree in related field from a four-year college or university with more than seven years of relevant experience...
Lead a regional team handling end-to-end order-to-cash processes, including collections, disputes, customer agreements... Responsibilities Lead, coach, and develop the team, driving accountability and performance. Implement and optimize standard...
of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance... coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly...
member who will love this job will demonstrate the value and benefits of our client's services through customer engagement..., Marketing, or a related field (or equivalent experience). Minimum of 5 years of experience in a sales training or coaching...
efficiency and customer service performance to ensure client needs and Concentrix financial performance are met Partner... Associate's degree in related field from a four-year college or university with more than seven years of relevant experience...
monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports... Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer...
both outbound and inbound calls. Your goal: ensure the team meets sales KPIs, delivers excellent customer experience, and grows... customer experience to all clients worldwide....
Leaders, such as customer complaint root cause & improvement action plan reviews Provide account-specific KPI/SLA/SLO... Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews...
industry experience and knowledge. Stays abreast of industry and market practices and incorporates the use of this knowledge... in related field from a four-year college or university with more than seven years of relevant experience (with at least two...
of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance... coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly...
. Description You Have 8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success) 5... with all team members Analyze data, performance, and customer experience trends to develop strategic sales plays...