channels such as Voice and Offline tickets. Coach agents on a regular basis discussing performance, strengths and AFI... and uses tools and resources appropriately to determine how to resolve customer problems Requires the ability to establish...
under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports... Abilities Excellent ability to coach and performance manage agents Ability to show eagerness to take in calls and role model...
sales priorities and promotions. Escalate and resolve lead or customer issues that impact conversion or customer experience... thousands of monthly leads into hundreds of confirmed appointments and showroom visits. The hire will act as a player-coach...
reports and meeting defined quality, customer experience and productivity requirements. An OM will lead and assist in the... Management Experienced in MS Office applications such as Excel, Word, PPT Experience in a Customer Service and/or Collections...
Your potential has a place here with TTEC’s award-winning employment experience. As a Leadership Development Consultant... to refine and enhance future learning strategies. Facilitator Development Support and coach new facilitators to enhance...
candidates through networking, research, data mining, and the use of available resources. Prepare and coach candidates... benefits and company policies to candidates Communicate with the team on the status of open job orders Facilitate customer...
negotiations and high potential onboarding calls. ● Ensure smooth handover of acquired accounts to Customer Success or Account... & Sales Performance ● Lead, coach, and motivate a team of Business Development Associate to meet and exceed monthly...
of dashboard reports where opportunities are closely monitored and progressed to convert a prospect into a customer. Assist the...: Bachelor’s degree holder Minimum of 4 years proven sales experience required Minimum 5 years’ experience in working...
expectations. Review and finalise testing findings for inclusion in reports. Lead a controls assurance team and coach... with stakeholders to evaluate business operations and processes. Work Experience: Necessary Work Experience includes: Moderate...
3 years work experience in BPO or customer service (inclusive of 1 year in current role) U.S. geography and logistics... capabilities, and previous experience to resolve customer problems, overcome logistics challenges, and exceed customer expectations...
customer experience Manage daily support operations including resource allocation, escalation management, and incident... in this role you must have experience in: 3+ years of experience in customer support or customer success roles with progressive...
Schedule: 8am to 5pm Manila Time Duties and Responsibilities Supervise, coach, and develop a team of STP / AP Specialists... Process Management Drive for results Delegation Critical thinking and continuous improvement mindset Customer Focus...
departments and external vendors. Work Schedule: 9PM to 6AM Manila Time Duties and Responsibilities Supervise, coach... efficiency, accuracy, and user experience. Perform regular review of team’s audit accuracy to ensure paid expenses...
with other functional areas including Human Resources, Training, Workforce, Communications, Customer and Employee Experience, and Client... and facilitating client requested changes and representing customer experience feedback Maintains an excellent working knowledge...
of improving the customer experience, including resolving problems and complaints Works closely with Service Delivery Manager... laws. Recruit, select, train, assign, schedule, coach, counsel, and discipline team members Communicates job expectations...
questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part...Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working...
& Camaraderie, Hiring & Developing the Best, Agility & Lean Thinking, Customer Obsession, Curiosity & Systemization, Ownership... and coach junior accountants to meet deadlines and quality standards. Review work, identify gaps, and implement process...
. You will be responsible for driving a performance and customer-first culture, delivering operational excellence, and successfully implementing... and contribute to the company's ambitious goals. Responsibilities: Supervise, coach, and develop a team of Accounting Operations...
experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year... mortgage market At least 5 to 10 years of Australian Mortgage experience with extensive experience in a customer-facing role...
that loans applications are submitted timely Coach and mentor to drive performance Work closely with key stakeholders-including... operations, minimize rework, and improve client experience through operational excellence and high-quality submissions...