Supervise and mentor a team of customer support representatives handling inquiries via chat, email, and phone call... and improve gaming experience Act as a subject matter expert and assist with internal escalations and take supervisor chats/calls...
be required as authorised by your line manager from to time to meet the needs of the business Qualifications: Experience dealing with customers... face to face, over the telephone and via email Experience with dealing with customer complaints Ability to build good...
, Knowledge and Expertise Proficient with Zendesk and Salesforce Great Customer Service Experience A driven, self-motivated... Junior Digital Account Manager who thrives off working in a fast-paced, agile and rapidly growing environment. In addition...
Job Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products... to all customers, internal and external Assist customer with a handle time appropriate to the issue Take and make calls...
. Uses effective selling and customer service techniques to identify customer needs and drive sales results Anticipate... activities. Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports...
. Effectively monitors and work on customer request for quotes (RFQ) Provides escalation notification to manager if price validation... employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations...
. Effectively monitors and work on customer request for quotes (RFQ) Provides escalation notification to manager if price validation... employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations...
a Senior Customer Success Manager; this role offers a unique opportunity to combine technical aptitude, business skills, supply... Success Manager will be responsible for enabling and maintaining customer success through the lifecycle of the customer...
in customer service, call center, help desk, technical support, inside sales, or back-office roles Prior experience with contact...), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience...
maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager...), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience...
in customer service, call center, help desk, technical support, inside sales, or back-office roles Prior experience with contact... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP...
: Outstanding English (written and spoken) Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus Customer... A 30:60 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience...
in delighting customers A project manager: there are many moving pieces and multiple stakeholders to manage within the customer... What You Have Customer-facing implementation experience: At least 3 years of experience onboarding new clients for a SaaS company...
The Customer Success Team Lead&aposs primary duty is to ensure the needs of the client are understood and satisfied... by working closely with the Executive Assistant. The Customer Success Team Lead is responsible for maintaining work quality...
Lead and handle projects/UATs related to Supply Chain Management and Customer Care processes Assist the APAC CC Manager... Requirements Holds a bachelor's degree in any relevant course 3+ years experience in customer service and order fulfillment...
in customer service or related fields. Experience in call center, e-commerce, telecommunications, or technical support... establishment in 1986. In 2024, our sales revenue exceeded USD3.7 billion. We are looking for customer service representatives who...
POSITION TITLE: Branch Operations Supervisor LEVEL : Supervisor REPORTS TO : Area Branch Operations Manager SUPERVISES..., and ensures efficient implementation of customer services within Company standard operating procedures and policies. KEY...
scores through call listening and customer feedback. Work with Customer Care Manager and key stakeholders in executing the... and metrics Recommend course of action to Customer Care Manager Service Level Abandon Rate FCR (First Contact Resolution) ICF...
Administration With at least 5 years of experience in procurement, purchasing, or customer service-related functions, preferably... Manager prior to PO creation. 3. Upon approval of GM, check the purchase requisition to proceed with PO creation and request...
an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group... to support employees and increase overall customer satisfaction Act as support and backup for Customer Service Manager...