of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical... effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage...
We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service... Proactively ensure all visitors experience the full customer journey Reception duties and Lobby Management of all visitors...
tools, used across our operations. Risk management & incident remediation. RESPONSIBILITIES Develop functional... campaigns, technology-led initiatives and incentives Foster a culture of excellence and customer service, by ensuring standard...
of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical... effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage...
, you will be at the forefront of our client relationships at the heart of our customer success organisation, serving as a trusted advisor... and incident management specialists within our clients' organisations. Participate in monthly and quarterly business reviews...
and institutional investors, as well as internal tools for customer support. With a focus on innovation and international expansion, the... for stakeholders. You will collaborate with business partners to deliver incremental value. You will lead incident response...
Engineers to build and activate Trainline's customer data foundations - powering personalised marketing, customer insight... and continuously improve operation performance, ensuring that the incident management process is flawlessly executed...
during incidents, build tools to automate incident communications and streamline the customer crediting process, enhance the rigor...-term vision (2+ years) for these platforms, improve and create processes for seamless and rapid customer communication...
management to provide solutions and adhere to SLAs agreed in customer contracts. · Ensure site overall appearance... for troubleshooting, assembly, and daily scheduling of maintenance activities. On-call Duties and Incident Management: · When...
and that all employees are appraised and have a personal development plan. Ensuring all incident reports are logged onto the MITIE Merlin X... and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously...
leadership of the team and exceptional customer service. You will ensure that the conduct of any personnel under your control... if required. Compilation of critical incident & near miss reporting and after-action reviews. Ensure all MEP planned maintenance is undertaken...
services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment... to conduct inspections and incident investigations. You'll develop waste and environmental management plans, environmental risk...
to meet evolving demands. Incident Response and Resilience: Be part of a PagerDuty rotation to respond to infrastructure... as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely...
these benefits to a key national security customer. We are in the process of building our team and tools, and with your help... will create a culture of continual improvement to revolutionise the way our customer’s systems are built and maintained. This role...
for monitoring and incident response. Project Leadership & Collaboration: Provide security leadership on SAP transformation... development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open...
, observable, and cost-effective systems. We lead incident response, improve deployment safety, and guide teams toward sustainable... across infrastructure and application layers, and you will lead by example in everything from SLOs and SLIs to post-incident reviews...
Job Overview To protect our customer's property, people and/or assets by providing security services in direct accordance... and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility...
resource embedded on a customer contract in Central London. This role will be focused on supporting the security operations... be mitigated. The Intelligence Hub also provides major incident communications support in response to a significant incident...
security team strives for and exceeds expectations on service excellence through first class management, leadership, customer... of house operatives and subcontractors in delivery of the above To drive a culture of high quality customer excellence...