resolution / escalation procedures Drive the development and enhancement of fraud prevention and detection strategies, controls... and customer contact centre to implement effective anti-fraud measures, customer education and scam response protocols Develop...
. The ideal candidate will have a passion for luxury retail, exceptional customer service skills, and a proven track record... in managing high-end retail operations. Strong Communication and Customer Service skills Manage daily operations in the assigned...
(URD), use cases, user manuals, and UAT test plans. Collaborate with Product Managers and Customer Success teams to align..., including functional, regression, and end‑to‑end testing. Develop test cases based on real customer workflows and data patterns...
effectively. HOW WILL YOU MAKE AN IMPACT? - Develop and implement relationship management plans for complex potential customer... accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization...
-Your-Customer (KYC), sanctioning and Politically Exposed Persons (PEP) issues for retail customers, financial advisors, hedge fund..., analyze, and escalate complex issues Excellent troubleshooting and problem-resolution skills Taking personal responsibility...
My client is one of the insurance firms in Hong Kong, they are seeking an experienced Fraud Claims Specialist... for strengthening operational integrity and customer protection. What You'll Do Review operations and workflows to identify gaps...
within the customer organization, enabling effective two‑way flow of information and resolution of issues. Set clear objectives... for complex potential customer accounts to identify and build relationships with relevant decision‑makers and influencers...
effectively. HOW WILL YOU MAKE AN IMPACT? - Develop and implement relationship management plans for complex potential customer... accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization...
effectively. HOW WILL YOU MAKE AN IMPACT? - Develop and implement relationship management plans for complex potential customer... accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization...
(URD), use cases, user manuals, and UAT test plans. Collaborate with Product Managers and Customer Success teams to align... functional, regression, and end-to-end testing. Develop test cases based on real customer workflows and data patterns. Identify...
Our Client is an international digital assets specialist, newly established in Hong Kong who seeks an experienced... company’s AML/CFT framework, ensuring robust systems are in place for customer due diligence (CDD), ongoing monitoring...
-Your-Customer (KYC), sanctioning and Politically Exposed Persons (PEP) issues for retail customers, financial advisors, hedge fund..., analyze, and escalate complex issues Excellent troubleshooting and problem-resolution skills Taking personal responsibility...
, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense... through legal liability analysis and quantum assessment, to timely and accurate resolution; ensuring mitigation of indemnity...
. Job Description: Provide support and resolution on 1stlevel end‑user telephone/web/fax enquires & issues on in‑house applications and standard..., Lotus Notes Client and other in‑house application problems. Take responsibility for call resolution, track and see‑through...
and influencers within the customer organization, enabling effective two‑way flow of information and resolution of issues. Set clear... plans for complex potential customer accounts to identify and build relationships with relevant decision‑makers...
Overview We are a specialist precious-metals firm serving high-net-worth clients globally. We’re looking for a Client... teams to ensure smooth cross-office service and timely resolution of open items Assist with storage invoicing and payment...
. This leadership role will involve providing specialist risk and control advice, expertise, challenges and insights, promoting risk... to create an inclusive, high‑performing, customer‑centred culture. Deliver fair outcomes for our customers, promoting desired...
, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense... through legal liability analysis and quantum assessment, to timely and accurate resolution; ensuring mitigation of indemnity...
specialist, participate in the day-to-day systems administration/management activities that may include initial set-up... and upgrade projects. 02 . Identify problems and participate in problem management resolution by collecting and tracking data...
organization. Build the foundations for Tier 0 / self‑service and self‑resolution, including knowledge management and future... orchestration, including stronger integration with other CoEs, Employee Relations and other specialist teams. This position...