, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership... to align our solution with customer needs Answer product feature and technical questions from customers, channel partners...
to detail Preferred Qualifications Previous experience in logistics or transportation Background in customer service... service excellence. Daily Operations Monitor real-time tracking IDs for pending deliveries Coordinate with stations...
Job ID - 36022 Job Level - PT2 Core Job Location: Gurgaon / Bangalore Function: Sales, Marketing & Customer... - Quoting is responsible for preparing accurate, competitive, and timely customer quotations by collaborating with Sales...
governance and orchestration of the entire incident management lifecycle for customer-impacting incidents (Sev 1, 2, and 3... or Service Management with a strong focus on process governance Deep understanding of formal incident management frameworks (e.g...
transactions with the objective of providing superior service and deepen relationships Key products: Liability Current Accounts... services. Identify and generate prospect opportunities for acquisition of new customers. Design and execute customer events...
The Community You Will Join Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global... providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different...
an application, a set of applications, a shared platform, or an infrastructure service is involved in Post Implementation Reviews... with customer support teams. Ability to handle escalations and outages for applications and keep accountability to achieve...
up to date with industry trends and maintain CRM data integrity.- Provide customer service to prospects, clients...
Job ID - 36022 Job Level – PT2 Core Job Location: Gurgaon / Bangalore Function: Sales, Marketing & Customer... – Quoting is responsible for preparing accurate, competitive, and timely customer quotations by collaborating with Sales...
and orchestration of the entire incident management lifecycle for customer-impacting incidents (Sev 1, 2, and 3) across all company... of total experience in Service Management with at least 3–4 years in a Team Lead or People Management role. Incident Mastery...
India is seeking a dynamic and experienced customer service team leader to join our team. The ideal candidate... Leadership: Lead, motivate, and manage a team of 15–20 customer service agents to achieve performance targets and deliver...
together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience...Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering...
, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership... to align our solution with customer needs Answer product feature and technical questions from customers, channel partners...
/Manager - Voice & Soft skill Coach! Responsibilities Possess detailed knowledge of the Domain (V & A and Customer Service... of Customer Experience & Communications Audit & Coaching process. Analyze the mentoring / training needs of the agents...
like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines... and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process...
. Monitor team performance metrics, ensuring the achievement of defined service level agreements (SLAs) and key performance... that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees...
in understanding the project requirements for planning, crafting, implementation, and reporting Experience in service delivery, team... by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer... customer service levels of the existing account/client Undertake product trainings to stay current with product features...
Recovery (BCP/DR) and IT Service Management (ITSM) Personally execute judgement‑heavy tests and conclude on design... and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process...