like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers... and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards...
. Monitor team performance metrics, ensuring the achievement of defined service level agreements (SLAs) and key performance... that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
clients for repeat business and referrals. - Build and maintain strong, long-lasting customer relationships. - Assist in the... development of sales materials and promotional strategies. - Address customer inquiries, concerns, and complaints promptly...
testing of controls related to Business Continuity and Disaster Recovery (BCP/DR) and IT Service Management (ITSM) Evaluate... and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process...
, portfolio management, and selling the organization’s offerings. Identifies customer requirements, maps with the organization... Conflict Resolution Customer Relationship Management Inside Sales Marketing Merchandising Outside Sales Product Knowledge...
and customer service in accordance with the bank’s objectives Prepare the plan for the growth of branch business in consultation... role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement...
Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website... Cookies These cookies provide a better customer experience on this site, such as by remembering your login...
Responsibilities: Design and implement Einstein Bots to enhance customer interactions and self-service capabilities Manage... customer journeys and conversational experiences across multiple digital channels. Must-Have Skills: Salesforce Einstein...
, and documentation. Evaluate controls related to Business Continuity and Disaster Recovery (BCP/DR) and IT Service Management (ITSM... and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
, or Shared Services environment in a customer service/contact center role. Strong verbal and written communication skills...-volume workloads efficiently. Preferred Qualifications: Experience in a shared service environment or customer-facing...
Graduate + CIA Experience in service delivery, team handling, work with all levels of staff and supervision of team members... is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore...
while satisfying company guidelines and policies. Responds to customer needs and complaints regarding products and service... pricing packages by working with relevant personnel to establish price points that address specific customer's needs...
in understanding the project requirements for planning, crafting, implementation, and reporting Experience in service delivery, team... by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus...
. Monitor team performance metrics, ensuring the achievement of defined service level agreements (SLAs) and key performance... that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
vendors in a highly professional and customer-focused manner. It is expected that you will provide exceptional service to AKQA... and has service-oriented mentality Experience working with Sage 500 or other relevant applications a plus (not required) Comfortable...
like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines... and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process...