, being open to change and doing things differently Customer service focus – we serve a wide variety of customers... approach and openness to change. Strong customer service orientation, with the ability to build and sustain internal...
customer acquisition. To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade... the presence and penetration of the Kotak brand in the target market Maintain high caliber client service. Improve...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
, being open to change and doing things differently Customer service focus – we serve a wide variety of customers... approach and openness to change. Strong customer service orientation, with the ability to build and sustain internal...
and augments the customer experience platform across the Wholesale Banking by Carrying out service quality review for all products... and processes Driving improvement across all service processes (both from design as well as processing perspective) Handling...
organization delivering business value, service excellence and growth, while standing for good for our planet and people... business decisions and to support optimal service level. Key Accountabilities 30% of Time - Reviewing forecast and managing...
internal and regulatory compliance and resolving customer service requests/complaints within stipulated TAT. Key... Responsibilities: Handle customer queries and provide appropriate solutions while maintaining high service standards Process loan...
them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA..., ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2...
service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk..., Business done, etc.) Maintain and update customer information on WMS Service NPS & Customer management o Ensure that NPS...
in excellent quality, customer satisfaction, retention and is on budget. Applies deep project management, customer service... and optimizes workflow processes that enable a more effective and efficient service to the customer. Acts as the main contact...
is to resolve, maintain and manage clientâÂÂs software/ hardware/ network based on the service requests raised from the end-user... client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clientâÂÂs network...
controls. Deliver outstanding customer service to both internal and external customers. Ability to manage multiple projects..., and accounting process and controls. Requires top level customer support and analytical problem-solving skills. This position works...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
, including customer presentations and RFP 10)Ensure timely reporting to regulators, other govt. bodies as and when... with marketing for creating customer collaterals, external campaigns etc. Train frontline teams. 14)Able to work with legal...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
Line of Service Tax Industry/Sector Not Applicable Specialism Operations Management Level Director... of experience working for a consulting company or within the IT department of an SAP Customer, delivering implementation and support...
aligned to customer needs. The center of all client engagements will be to ensure superior customer experience. Key Skills.... Key Responsibilities Provide financial solutions to the NRI customers while maintaining high service standards Maintain...
a customer service culture through proactive, compassionate and accurate guidance and support to the business. Ensuring the..., you will also provide a comprehensive, proactive and efficient People service by providing information, guidance and coaching to employees...
background combined with customer service experience. A problem-solving attitude with an ability to work with your team... Analyst Solid technical background with an ability to give instructions to a non-technical audience Customer-service...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...