Jobs Job Description Service Desk Agent | Talent Pool Job Location: Taguig City, Cebu City Location Flexibility: Multiple Locations in Country... and non-routine IT incidents, problems, and service requests, providing effective first-level support to ensure minimal...
. Track and maintain the customer care service level / KPI and metrics. KPIs are subject to regular review and update... and is always up to date when it comes to the products and customer related processes. What We're Looking For At least 1 year...
service representatives, to ensure high level of customer experience and client policy adherence. Responsible for providing... and Customer Experience. Collaboration - Work hand in hand with the Director of LS and CE for the site level responsibility...
for outdoor batteries, mobile power products, and more. This includes handling customer service inquiries such as returns... is to ensure a positive, clear, and professional experience for English-speaking customers. Responsibilities Customer Service...
with 100% accuracy Work Experience: The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries... Systems/ applications and case management tools like ServiceNow, Remedy - Understanding of Service level agreements...
to management. Qualifications: ● At least 1-2 years of Team Leader experience is required ● Preferably with Customer Service..., operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...
’s technologies and industry trends to provide optimal client support. WHAT WILL YOU DO? Level 1 Technical Support Respond... to and resolve Level 1 technical questions from International clients and their customers via phone, email, or chat. These may...
’s technologies and industry trends to provide optimal client support. WHAT WILL YOU DO? Level 1 Technical Support Respond... to and resolve Level 1 technical questions from International clients and their customers via phone, email, or chat. These may...
Responsibilities: 1. Training Design and Delivery: Develop and deliver end-to-end training programs for: o Customer Service... is responsible for designing, delivering, and evaluating high-impact training programs across Customer Service, Collections, Credit...